API outage due to AWS outage

Incident Report for TakeShape

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 18:01 EST

Monitoring

AWS services are beginning to return to normal operation and we are starting to see normal operation return to TakeShape.

Posted Dec 07, 2021 - 17:20 EST

Update

We are continuing to investigate this issue.

Posted Dec 07, 2021 - 13:42 EST

Update

We are continuing to work on a solution to this issue.

Posted Dec 07, 2021 - 13:42 EST

Investigating

We've identified the issue as an AWS outage. We are currently working on a solution.

Posted Dec 07, 2021 - 10:30 EST

This incident affected: GraphQL API and Web Client.